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Canadian Public Health Association

Can you apply organizational procedures, protocols and standards to the delivery of STBBI services?

  • A Core Competency in the Prevention of Sexually Transmitted and Blood-Borne Infections (STBBIs)

Lucy works as a receptionist at a sexual and reproductive health clinic for teens. The clinic has well developed policies and procedures related to supporting clients with disabilities, and yet the manager of the clinic recently received a formal complaint from a client who felt his sexual health needs were questioned by Lucy based on the presence of his disability. The manager wonders whether their organization's policy of mandatory disability training for all medical staff should be extended to all support staff, including receptionists.

Do you work in the area of sexual health or STBBI program and policy development? Can you apply organizational procedures, protocols and standards to the delivery of STBBI services?

Use the questions below to help you self-assess your knowledge, skills, attitudes and practices related to STBBI organizational procedures, protocols and standards. Remember that depending on your role, you may require different levels of proficiency for the various core competencies and it is possible that some of the competencies are not relevant to your work.

  1. Do you understand and comply with your organization's policies related to human rights, anti-discrimination, accessibility, privacy and confidentiality?
  2. Does your organization ensure that staff members are up-to-date in STBBI testing, diagnosis and treatment guidelines and protocols? Does it provide regular training and professional development opportunities relevant to its programs and clientele?
  3. What are some of the methods you can use to collect client feedback, regularly monitor service quality, and continually improve programs and services?
  4. How can organizations foster compliance with procedures, protocols and standards?

Suggested resources:

This is one of a series of cases on the core competencies for STBBI prevention. View all 26 cases on the core competencies for STBBI prevention.

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